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Shipping
Shipments in The Netherlands
All our orders are shipped with PostNL. Shipping is free above an order total of €50. For orders below €50, we charge an amount of €4,95.
All orders are shipped with a track & trace code for your convenience.
Depending on the size of the jewellery and of our package we try to ship orders up in a letterbox parcel. These packages are convenient in the fact that you don’t have to be home to receive your package as they fit in through the letterbox.
If case you are not at home during the delivery a regular package, the package can be picked up the next working day at a PostNL point nearby.
You will be notified by email as soon as the package is available for collection.
We always strive to send your package as soon as possible. For orders on Tuesday till Saturday before 15:00 we ship the same day and strive to have it delivered to you within 1-2 working days. Please keep in mind that delays can always occur. Orders on Sunday and Monday are shipped on Tuesday.
Shipments to EU Countries
All our orders to EU countries are also shipped with PostNL. Shipping is free above an order total of €100. For orders below €100, we charge an amount of €10.
All orders are shipped with a track & trace code for your convenience. You will be notified by email on the shipping process by PostNL.
Our jewelry is exclusively sterling silver. Genuine silver jewelery weighing more than 8 grams must always be provided with a hallmark in the Netherlands. All our jewelry, if heavier than 8 grams, is therefore also provided with a hallmark. More information on this subject can be found here.
Yes, all specified lengths are measured including the lock.
Yes, you can pay in 3 installments with Klarna. For more information about this subject take a look here!
After you have entered your details, Klarna will perform a credit check. You may not be able to pay afterwards for several reasons. For more information about this subject you can take a look here. For the exact reasons, you can contact Klarna customerservice.
Always make sure that you fill in all the correct information during your application. So, fill in your full name, official residential address and your correct date of birth, phone number and email address. For example, do not use a fake phone number, incorrect date of birth or someone else's home address. There is a good chance that your application will be rejected.
Of course! Look here for our DIY tips.
Unfortunately, we do not accept gift cards at the moment.
The shipping costs within the Netherlands are free for orders above €50. For orders under €50, we charge €4.95 shipping costs.
We charge €10 shipping costs for orders under €100 to other countries within the EU. Orders above €100 are shipped for free. More information can be found here. All orders are sent with a track & trace code and are therefore traceable.